Member Since: 8/5/2012
The driver was fantastic and very accommodating. The woman in charge of booking is not on her game AT ALL.
Member Since: 5/30/2011
I guess there was some complication with the credit card on file, but instead of calling or emailing to let us know they needed a new credit card number, they just didn't show up. Everyone had to take taxis.
Member Since: 12/6/2010
Unfortunately, this was my worst vendor for my wedding. And not even because the instructions about shuttling guests weren't followed properly. I just couldn't believe the the lack of tact from the driver of one of the buses on my wedding day. It was just bad form. The driver repeatedly asked for my credit card even though I had already provided the number to the company months ago. I told him we could get it from my fiancee as soon as the ceremony was over since I didn't mine on me (no pockets on my dress). Apparently that did not appease him because he came back and pressured me for the card as I was standing with my parents, with my entrance music playing, about to walk down the aisle. Kind of ruined the moment for me. Obviously we gave him the credit card right after the ceremony, but the whole thing left a bad taste in my mouth. Future brides would probably be fine to use this service, but I recommend bringing your credit card with you.
Member Since: 7/14/2003
Unfortunately, we struggled both nights with a private residence on our guests' transportation route. While it was very challenging and frustrating for all, CWT did everything in their power to make it right and in my mind they did make it right.